What is the goal of process management?

The goal of process management is centered on defining and improving processes to align with customer requirements. This entails a thorough understanding of the steps involved in producing goods or services and ensuring that these processes are consistently refined to enhance quality, efficiency, and responsiveness to customer needs.

When an organization focuses on process management, it adopts a systematic approach to analyze workflows, identify areas for improvement, and implement changes that lead to optimal performance. The core aim is to deliver value to customers through effective and efficient processes, which ultimately supports customer satisfaction and loyalty. By continuously evaluating and enhancing these processes, businesses can achieve better outcomes that meet or exceed customer expectations.

The other options, while related to business operations, do not encapsulate the primary objective of process management. Increasing inventory levels might actually lead to inefficiencies and higher holding costs, controlling financial costs may be a consequence of effective process management, and enhancing labor relations, while important, is not the main focus of process management.