What does "last mile delivery" refer to in logistics?

"Last mile delivery" refers to the final step of the delivery process, where goods are transported from a distribution center directly to the end customer. This stage is critical in logistics as it involves the actual transfer of products to consumers, completing the supply chain journey. It focuses on efficiency and customer satisfaction, as this leg of the delivery often has the most significant impact on the customer's overall experience.

In many cases, last mile delivery can be the most complex and costly part of the logistics process, often requiring tailored solutions to ensure that packages are delivered promptly and accurately. This could involve various delivery methods, such as home delivery, locker systems, or pick-up points.

The other options reference different aspects of logistics that do not pertain to the final delivery phase to the customer. The initial processing of goods in the warehouse, the transport of goods to international borders, and the return process of unsold items all involve different stages or parts of the logistics and supply chain management that are not focused specifically on last mile delivery. Therefore, the correct identification of last mile delivery is crucial for understanding how goods reach consumers efficiently.